Host responsibly in your building
Malaysia
Airbnb’s one-stop guide to hosting in strata buildings
We’ve put together this Guide to Responsible Hosting to share best practices for anyone who hosts in strata buildings in Malaysia.
Host responsibly with Airbnb's industry-first Code of Conduct
To help develop norms and best practices for the short-term rental accommodation sector in Malaysia, we developed an industry-first Code of Conduct to help you and your guests outline responsibilities and common courtesies.
“Airbnb’s Code of Conduct sets the bar high for short-term rental accommodation and providers, by providing clear guidelines and best practices for owners, hosts and guests. It reinforces Airbnb’s ongoing commitment to promoting cleaner, safer and more responsible travel here in Malaysia.”- Ivan Chong, President Malaysian Vacation Rental Services Management Association (MVR)
“Airbnb’s Code of Conduct sets the bar high for short-term rental accommodation and providers, by providing clear guidelines and best practices for owners, hosts and guests. It reinforces Airbnb’s ongoing commitment to promoting cleaner, safer and more responsible travel here in Malaysia.”- Ivan Chong, President Malaysian Vacation Rental Services Management Association (MVR)
Airbnb’s proposed reference by-laws for short-term rentals in strata buildings
We’ve partnered with legal professionals Messrs. Zaid Ibrahim & Co. (In association with KPMG Law) to develop reference by-laws that help you and your building manage STRA activity.These by-laws equip you with the necessary knowledge to have informed discussions with your Joint Management Bodies (JMBs) and Management Corporations (MCs). They provide a clear framework for managing STRA activities in strata buildings, covering aspects such as obtaining necessary approvals, ensuring safety compliance, and managing guest registrations.
Read the proposed by-laws
“As a building manager, this guide is a game changer. It has clear rules for guests and residents that are efficient and effective in helping to manage buildings.”
- Mohd Ali bin Hamdon, Building Manager, i-Soho i-City in Shah Alam
Our commitment to ensuring a smooth and safe stay
At Airbnb, we believe in building trust. This is why trips are designed with safety and responsible travel in mind.
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“As Airbnb hosts, this guide will help us work with Joint Management Bodies to create better solutions for our residents.”
- Sarah Othman, Airbnb host
Promoting a responsible community
Neighbourhood Support Line
In the rare case of noise disturbance, nuisance or any neighbourhood concern relating to home sharing in your strata, we have a dedicated 24/7 neighbourhood support line for anyone in the community to contact or report.
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“Airbnb’s guide is a valuable resource to help promote responsible stays and harmony among residents and guests.”
- Michelle Siew, Committee member of JMB Ceylonz Suites
Responsible Hosting Page
Malaysia
